Learning your call center scripts by heart is a great first step, but that’s only the beginning. Whether from your supervisor or your colleagues, always be ready to learn new things. But as it is not a perfect world, there will always be some customers who ask the unexpected or impossible, so try and make it your priority to absorb as much information and knowledge you can, whenever you can. In a perfect world, a good call center agent always has the right answer to every question. By having a positive attitude and knowing the value of your work, you will feel motivated to improve your performance and provide a great example to your peers.
For example, tell them about the skills your job requires, and how many issues you resolve during an average day. Rather than feeling uncomfortable by your call center agent job just because of the stereotypes associated with it, try and break the stereotype by educating other people about your job. So why not share your opinions with the world? But, if you work in the industry, you know there is much more to call centers than people think.
People’s negativity towards call center jobs is rooted in long-established stereotypes connected with call centers themselves. To help you out, be sure to read (and follow) these seven handy life hacks that will definitely help you outshine your peers while making your call center career progress. Let’s face it: call center life is not easy. You not only have to hit your KPIs, but also be tech-savvy, flexible and patient. While the stereotypes about call centers are often exaggerated, one thing is for sure: being a call center agent is challenging, especially if you want to be really good at it and thrive in this environment. Live briskly, breath deeply, speak enthusiastically and ….From the very beginning, the call center life has had a bad reputation for being stressful and soul-killing. So, are you ready to take your first call? Incentives targeted to the operational performanceĪ regular working permit to work in Berlin is mandatory for extra UE Citizens.A base salary coherent with german law standards.Fruit and breakfast offered in dedicated break areas.Children entertainers in the break areas.A multicultural reality of diverse teams, operating and entertaining by respecting values and diversity.A warm working environment where employees work in team, supporting each other and try also to enjoy the cooperation.Confidence and persuasiveness, to sell your solutionĪ good background in customer assistance activities and a proficient level of a second linguistic skill is required.Ability to meet deadlines and work under pressure.Excellent communication and relational skills in Arabic language.Generating the best possible customer experience on the factual and emotional level. Highlighting and focusing on products plus, by using proper language tools, coherent with the interlocutor. We support them in navigating the website, place an order and we provide all the needed information regarding delivery and refunds.īerlino, West End ( The offer is addressed only to people who already live in Berlin)ĭeep understanding of customers’ needs, giving consultancy and offering them the best product according to their expectations. We support and advise customers, by phone and email, in purchasing fashion and luxury goods. We provide customer assistance pre and post-sale, in 7 different languages, for a very important e-commerce Player, worldwide leader in fashion and luxury. Abramo Deutschland GmbH is an international, young and dynamic Company, operating in the Contact Center branch.
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